Shipping Policy

About Customs Duties, Import Taxes and VAT

SHIPPING TERMS: All products are shipped from China (unless otherwise stated) in accordance with Incoterms (DAP).
Duties and Taxes: For certain countries, you may be required to pay duties, import taxes and value added tax (VAT). The exact amount varies depending on the laws of your country.
Package Returns: If a package is returned or destroyed due to your refusal or failure to complete customs clearance in a timely manner, we will deduct the associated charges from your payment.

About Email Addresses and Contact Information

IMPORTANT: You must ensure that the email address and phone number you enter are correct and reachable. A customs agent or one of our representatives may contact you with details or questions about your order.
Suggestion: Please check your e-mail regularly, including your spam folder, to ensure that you do not miss any important notifications.

About Shipping Times

Normal Processing Time: In-stock orders are usually processed within 24 hours after your payment clears.
Possible Delays: In the event of a high volume of orders or if certain products are out of stock, shipments may be delayed by a few days.
Notification Mechanism: If there is a significant delay in the shipment of your order, we will contact you via email.
Logistical Responsibility: Shipping times are based on the times posted by the transportation company. Once your order leaves our warehouse, actual delivery may be affected by events beyond our control. Therefore, we are not responsible for delivery delays caused by logistics-related events.
Assistance Mechanism: In the event of a logistics delay, you can send an email to support@hawkspeedfpv.com and we will endeavor to contact the logistics company to help resolve the issue.

About Order and Logistics Tracking

Order Status Inquiry: Log in to your Hawk Speed account to view your order history. Each order will show whether it has been shipped or not and provide a tracking link (if available).
Shipping Notification: You will receive a notification email with a waybill number once your order has shipped. You can track your package at the following websites:
DHL: https://www.dhl.com/
FedEx: https://www.fedex.com/fedextrack/
TNT: https://www.tnt.com/
17TRACK: https://www.17track.net/en

About Other Customer Information Requirements

If you are located in the following countries/regions, we need you to provide the following additional information due to local import policies:

USA: Provide your ITIN (Individual Taxpayer Identification Number) for a smoother customs process.
Taiwan or Hong Kong: Address and name are required in Chinese.
Korea: Provide your Personal License Code. If you do not have one, please apply for one from the Korea Customs website.
Mexico and Indonesia: Provide your Tax ID number.
Brazil: Provide your tax identification number (CPF).
Chile: Provide your Personal Tax Identification Number.
India: Provide your Tax ID and Import Tax ID.